Safeguarding Adults statement

Safeguarding Adults Statement

Safeguarding is described as ‘protecting an adult’s right to live in safety, free from abuse and neglect.’ Adult Safeguarding is about preventing and responding to concerns of abuse, harm, or neglect. Individuals who are vulnerable may be unable to take care of themselves or protect themselves against significant harm or exploitation. This means that they may be at risk of abuse or neglect due to the actions (or lack of action) of another person. In these cases, it is vital that Care Crew works together to identify people at risk and put steps in place to help prevent abuse or neglect. Safeguarding Adults is a priority for Care Crew. The activities carried out by Care Crew mean that there are a range of staff and people working on our behalf who may encounter people who are at risk of harm.

What action must you take if you have concerns?

Care Crew follows the Wales Safeguarding Procedures for children and adults at risk of abuse and neglect in Wales, and the protocols and procedures of Local Safeguarding Adults Teams in Wales, England and Scotland, and its own policy and procedure details the responsibilities and action required by all staff. If you have any concerns that someone is at risk of harm or abuse, is being harmed or abused, you must act.

Who do you Report your Concerns to?

At Care Crew the person responsible for safeguarding is:

Cherno Bah (Director of Healthcare/Responsible Individual)

If Cherno is not available, you should raise your concern with the Registered Manager or another Director of the company by contacting the Care Crew office on 03332 244399.

Escalating Concerns

We report our concerns to Local Authority Safeguarding Adults Teams in each region of the UK where we operate. You can find the details of your local safeguarding adults team by visiting the website of the local authority in which your service is located.

Raising a Concern to the Care Inspectorate Wales (CIW)

In Wales, you can also contact CIW if you feel that you cannot use the Whistleblowing Policy and Procedure at Care Crew Limited.

CIW can be contacted by using the following methods:

Phone: 0300 7900 126


Post: Welsh Government office, Sarn Mynach, Llandudno Junction, LL31 9RZ

Raising a Concern to the Care Quality Commission (CQC)

In England, you can raise your concerns with the Care Quality Commission by using these methods:

Phone: 03000 616161


Post: CQC National Customer Service Centre, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Raising a Concern to the Care Inspectorate (CI)

In Scotland, you can raise your concerns with the Care Inspectorate by using these methods:

Phone: 0345 600 9527


Post: Compass House, 11 Riverside Drive, Dundee, DD1 4NY