Our vision is for thriving and connected communities where individuals are able to live healthy, safe, fulfilling, and independent lives and where they receive care that is compassionate, kind, and person-centred, and which care is provided by competent and courageous care workers who are committed to the wellbeing of each individual.
We embrace and are fully committed to the values enshrined within the NHS’ Compassion in Care Strategy 2012. These are:
Care – Care is our core business; and the care we deliver helps the individual person and improves the health of the whole community. Caring defines us and our work. People receiving care expect it to be right for them consistently throughout every stage of their life, and we are committed to ensuring people receive care that is person-centred, evidence-based, and rooted in compliance with all regulatory frameworks.
Compassion – Compassion is how the care we provide is given through relationships based on empathy, respect, and dignity. It can also be described as intelligent kindness and is central to how people perceive their care.
Competence – Competence means all those in caring roles have the ability to understand an individual’s health and social needs. It is also about having the expertise, clinical and technical knowledge to deliver effective care and support based on research and evidence.
Communication – Communication is central to successful caring relationships and to effective team working. Listening is as important as what we say. It is essential for ‘No decision without me’. Communication is the key to a good workplace with benefits for those in our care and staff alike. We are committed to open and transparent communications with all stakeholders.
Courage – Courage enables us to do the right thing for the people we care for, to speak up when we have concerns. It means we have the personal strength and vision to innovate and to embrace new ways of working.
Commitment – A commitment to our service users and populations is a cornerstone of what we do. We need to build on our commitment to improve the care and experience of our service users. We need to take action to make this vision and strategy a reality for all and meet the health and social care challenges ahead.